Tuesday, June 30, 2009

Welcome to Your Bank

Today was a big day for DMLI and SACCO. At long last, we are done with the survey portion of ur research. Gloria, Ignatius, Helen (the loan officer) and I stormed through the village of Buira, Namaliiri and Kigulu and interviewed the last of our members sample and the last of our non-members.

We've now finished all of our interviews ahead of schedule, which gives us three weeks to conduct focus groups, hold individual interviews and write up business and marketing plans.

Even without doing statistical analysis, it seems clear that we are going to see major difference between SACCO members and non-members. While I don't think we will find any evidence of causality, the correlation should be strong. What I suspect it will hint at is the need for more and more creative ways to reach out to the poorest people in Nkokonjeru.

The other major issue is that many people particular the less educated, are afraid of banking following the fraud perpatrated by microfinance bank three years ago. Our initial feeling is that SACCO marketing needs to place a greater emphasis on public ownership of the bank. Gloria came up with a terrific slogan to address this "Welcome to Your Bank."

Thursday, June 25, 2009

Better than a Hole in the Ground

Better than a Hole in the Ground


“Good morning,” says the old man. His hands, gnarled from a lifetime of dragging a hoe through hard soil, clutch a dusty plastic bag of clinking change.

“I am ready to put my money in the bank,” he says as he places fistfuls of dirt smeared 500 Uganda Shilling coins on the counter.

This is how a banking crisis ends, with an old man, his life savings and an empty hole in the ground.

For this old timer, the Ugandan banking system has at last become a better risk than a shallow pit in the brittle red earth.

You won’t see this scene repeated in Peoria, Salinas or New Bedford. It can’t happen, because there hasn’t been an American banking crisis—at least not the kind that makes a hole in the ground seem like a shrewd investment.

The U.S. “banking crisis,” for all the pain it’s caused, has played out like a night with three friends and ten bottles of cheap red wine. Banks got good and liquored up on mortgage backed securities, and after that eighth or ninth bottle of wine giving a $500,000 mortgage to someone with no job and no assets seemed like a lark, like giving your watch and house key to the homeless guy who you’re pretty sure is Bill Gates in disguise.

Of course, the next morning it doesn’t seem like the impromptu show of charity was the best idea. If it were Bill Gates, why would he want a $20 watch? Also, one of your buddies is in jail, one is dead and you’ve got tannins eating away at your frontal lobe and some purple stuff on your teeth that is probably wine but could be blood.

The fallout from the binge banking has been terrible. Americans lost their homes, saw their 401Ks become 201Ks and got dropped by employers who couldn’t borrow the money to make payroll. But you know what happened to the bank accounts of average people?

Nothing.

Even if everything else collapsed, people who had put their money in a good old savings or checking account got to keep their money even when their banks drove into the embankment. No one is digging in the back yard. God bless the New Deal.

There’s still a credit crisis in the U.S., which is economically debilitating, but there’s no real banking crisis. Having a credit crisis is like having a kidney stone. It is unbelievably painful, can take a long time to resolve and can make you want to piss yourself, but it’s not going to kill you unless you do something like taking treatment advice from Rush Limbaugh or Rosie O’Donnell instead of experts with long chains of initials after their names. Having a banking crisis, on the other hand, is like getting a railroad spike through the brain—even in the best-case scenario, you are going to be debilitated for a long time.

Let’s take a look at what an actual economic intracranial railroad spike looks like.

It starts with some guys coming to town, any town. Say… Nkokonjeru, Uganda. They probably wear nice suits and may even have a powerful patron, maybe a former mayor. These sharp looking fellows set up a nice building and put a name on it that sounds helpful and reassuring: “Microfinance Bank.” They hold a few events, they answer some questions, and presto! People start giving these guys money for safekeeping. After all, banking shouldn’t just be for the rich, right? And not many in the village can afford the international banks with their fees and minimum balances.

Microfinance Bank provides the community with valuable services, keeping money safe for a nominal fee and maybe even giving out loans to creditworthy customers. They smile when you come in, they keep careful records of every dime and then, one day, they leave.

Poof.

Gone.

There’s nothing but the missing cash to remind you that they were ever even there, that and the certainty that even if you could find them, their political connections make them untouchable, above the law.

This is just about the time, right when the $300 you’ve worked your entire life to save vanishes in a flash of naked greed, that digging a hole starts to seem like pretty savvy investing strategy. A hole may get robbed, but a hole will sure as hell never rob you itself.

This is what an actual banking crisis looks like. It looks like confusion. It looks like betrayal. It looks like a couple of guys in expensive suits laughing themselves silly.

And here’s the kicker. It’s not just that these grifters have hurt their marks; they’ve ransacked a community. People need a place to keep their money; people need access to credit and now that genial George Bailey has ripped off a mask to reveal a sneering Jesse James, who is going to be so brave as to put their money into a bank again? Whom can simple folks keeping shop or sharing crop possibly trust with their money ever again?

Each other.

It turns out we are our brother’s keeper—his bookkeeper.

The Nkokonjeru Savings and Credit Cooperative is four-years-old and three years past the crisis started by the “microfinance bank” across the street. The secret to its success, to its survival, is that it is an old fashioned credit union. The customer is the boss, literally. When a customer joins Nkokonjeru SACCO, as it’s called, he kicks in USh 20,000, about nine dollars. For that he gets a USh 10,000 ownership share, a passbook and a bank membership. And, as Karl Malden always told us in reference to a different financial institution, membership has its privileges. In this case the privileges are attending the annual meeting, voting for the board and running for leadership.



It’s still a struggle though. People remember that they were robbed for a long time. When one asks locals their opinions of banks in general, they’ll often respond matter-of-factly “They steal money.” But the sinister “they” does not include the SACCO. People are signing up with increasing regularity. In the last month, SACCO has signed up to a member a day.

A credit union can’t solve the economic problems of this little rural town. It can’t give the kinds of big loans people need to start businesses that have enough capital to hire people. It can’t pave the road to Kampala or eliminate the West’s domestic agricultural subsidies. But it can, at the very least, earn more trust than a hole in the ground, and when the banks are truly in crisis, being better than a hole should never be taken for granted.

Monday, June 15, 2009

DMLI in the Philly Inquirer

Okay, it's not about microfinance, but still.

I am an Obama supporter. I voted for him partly because I believed his election would change how the world sees America. As a grad student working for Duke University's Microfinance Leadership Initiative in Nkokonjeru, Uganda, I am now face-to-face with the reality of that change. And I don't know about the rest of the world, but for Africans, at least, we are Obama, and Obama is us.

On the face of it, this is a good thing. It is proof to the world that, in the United States, everyone has not only a place at the table, but also a shot at sitting at the head of it. It is proof that American exceptionalism means more than exceptionally powerful or exceptionally rich.

Long oppressed and despised minorities do not get voted into power in other countries. They either seize power, as the Sunnis did in Iraq, or they remain oppressed. We have proved we are different - exceptional.

Yet I worry about the Obamamania in Africa. I fear that the president is being set up for failure.

Saturday, June 13, 2009

The People in the Neighborhood

The Christmas songs string together like lights on a tree. Jingle Bells… Here Comes Santa Claus… They come eight bars at a time, the refrain from one substituting as the verse for another.

The lyrics are missing, too complicated for the simple computer chip that chirps out the melodies to replicate. This is okay; I do not need them. I know the words and what they represent. They represent ice cream.

It is 82 degrees out, it is June, and the sounds of Christmas do not signify the coming of Christ or even of old Saint Nick. Instead of eight tiny reindeer pulling a right jolly old elf and a sled full of toys, there is only a thin Muganda (a person from Uganda’s Buganda region) peddling a bicycle with a worn cooler lashed to the back. The orange cooler is full of a thin pink slush that passes for ice cream in these parts. It is far from the strangest thing that Baganda lash to the back of two-wheel vehicles. For sheer shock value and calorie content, nothing can compare with the two live hogs I once saw strapped to the back of a motorcycle.

The ice cream man is a fixture in Nkokonjeru. He is one of the people in the neighborhood.

When I was a kid, Sesame Street had a bit called “People in the Neighborhood,” wherein a rainbow of Muppets sang about the various people one could find abou t town.

The fireman’s a person in the neighborhood,
In the neighborhood, in the neighborhood,
Well, the fireman’s a person in the neighborhood,
He’s a person that you meet,
When you’re walking down the street,
He’s a person that you meet— each— daaaaaaaaaaaaaaaaayyyyyyy!!!!!!!

Somehow, it always seemed to be civil servants that you’d meet in the neighborhood. There was never a corporate lawyer or millionaire CEO, which seemed odd when you grew up in a wealthy bedroom community like me. One time, I vaguely recall they had on Martina Navratilova and sung about how the tennis star is a person in the neighborhood, but that didn’t resonate with me either; I was a Chris Everett fan.

If the song failed to describe the experience of walking down the street in Belmont, Massachusetts in the late 1970s, it captures the experience of strolling in Nkokonjeru in 2009 even more poorly. Thus far, I have yet to meet a fireman, a mailman or even a tennis star while walking down the street each day. If I were to retrofit the song for Nkokonjeru, the first 50 verses or so would be about how the shopkeeper is a person in the neighborhood. Walking through the heart of town, one moseys—it is the only way to walk in the equatorial heat—down the red-brown dirt of Main Street, between through two rows of concrete shops. The shops represent what Adam Smith would call a state of perfe ct competition. Each of the dozens of little shops carries identical goods at identical prices. Contrary to what econ 101 might lead you to believe, it is no basis for a healthy economy. An economy cannot grow when it consist almost entirely of people selling bottles of Coke and three foot lengths of fraying rope to each other. The theory is that under circumstances of perfect condition, with profits reduced to a “normal” rate, people will divert their investment to other avenues, to innovation. That is not how it works here. Instead a profusion of small shops leads to even more small shops. Call it a bodega, a canteen or a general store, but owning a shop seems to be the Ugandan Dream.

And why wouldn’t it be? Talk to any shop keep, and I talk to a lot of them, and it quickly becomes clear that he is doing okay. He is not the richest man in town, but he has a full belly, strong concrete walls and a sturdy iron roof. He is not complaining.

The other people in my neighborhood, the people who have skills and trades rather than shops and trade, do not do as well.

The carpenter is a person in my neighborhood. He’s a person that I meet, when he’s knocked out on his feet.

Before a stack of newly made bed frames and amidst the spicy bouquet of fresh cut wood, signs I would expect of a thriving business, he laments his poverty. In the past year, the re have been 10 months where his family has been hungry at least one day. His savings have been reduced to 5,000 shillings per month, about two US dollars. At the same time he aspires to more. When I ask him, as part of a study on the local credit union, what he would like for a loan, he suggests that USh 1,000,000 would be the right sum. He could work his whole life and never pay it back. He will not get the loan. Too bad that he didn’t ask Bank of America for US$ 500,000 to buy a house in Florida in 2007. That loan he could have gotten

The teacher is a person in the neighborhood too. He is more educated than the shop keep, better dressed and more respected. He is also poorer. While Uganda, with its school uniforms and O-levels is more an imitation of British education than American, it has borrowed a few features from the States—poorly paid teachers lecture to classrooms filled to bursting. Whereas the shopkeepers speak confidently about their ability to save 100,000 a month, teachers struggle to save even 10,000. While shopkeepers nap between customers, teachers grade piles of exams written on wafer thin paper between classes.

The nun is a person in my neighborhood.

She is my landlord. I live in a convent. This was not something I ever saw coming. Of all the certainties in my life, the fact that I would never sleep behind convent walls seemed like one of the surest.&nb sp;

Whoops.

When I learned I was going to live in a convent, I asked my mother’s friend Joannie, a former nun in training, what happens when one lived in a convent? From the stories, I had heard, it mostly involves sneaking out to meet guys, which isn’t really my scene. Thankfully, that has not been among my activities thus far, though I have had to jump the gate a time or two.

To say I live in a convent is a bit misleading. I live at a convent, in a guesthouse, safely away from the judging eyes of the penguins. Still, there is no mistaking where I am. Most rooms are decorated with a suitably gruesome crucifix and a piece of construction paper with the recommendation to “Be Still and Know that I am God” or both. And then there is the Library, an old hardwood cabinet, filled with books with names like The Eucharist in the New Testament and copies as far back as 1981 of the periodical God’s Word Today.

It is not by normal living situation, but it is comfortable, dry, electrified and has not only a flush toilet, but half a toilet seat. It is a good setup.

The nuns, each of them a Little Sister of St. Francis of Assisi, are charming. I am glad they are in the neighborhood. They are not, as I intimated earlier, the penguins despised and feared by Catholic school students everywhere. They are kind and clever, and do not even wear black and white, instead sporting be ige habits that hide the smudges of Ugandan dirt beautifully.

They are here, 111 years after Catholicism came to Nkokonjeru thanks to Sister Kevin, a tenacious Irish nun, who defied the local witchcraft, thereby winning converts, and fixed much of Nkokonjeru in the Catholic camp. To this day, there are dozens of girls and women in Nkokonjeru named Kevin. Don’t tell them it’s a boy’s name.

The policeman is a person in my neighborhood.

This one might actually fit on Sesame Street. Of course, I don’t see him each day. I have seen him exactly once. As I returned two empty bottles of President beer to one of the many shops on the main drag, a policeman whose great round belly barely fit into his khakis, emerged from the dusty police station to ask if I had any beers for him. I turned the bottles upside down.

“All done,” I said with a shrug.

He burst into laughter. It is possible that if I had offered him a full beer at nine in the morning he would have taken it. One of the police officers, a man with a bad habit of drinking heavily and sleeping with other men’s wives, had gotten himself killed while drunk. After a few too many in a nearby town, he had responded to a request to stay away from another man’s wife, a woman he had known in the past, with a stark drunken refusal. He was ambushed later that night while riding home on the back of a boda boda (motorcycle) and was gutted in a drive by knifing. He did not survive.

These are the people in the neighborhood. Livingstone had it right, Commerce, Christianity, Civilization, shop keeps and carpenters, nuns, and teachers and cops. It’s all right here in my neighborhood. What there isn’t, however, is the prosperity Livingstone imagined. The slave trade, the primary focus of the great missionary’s campaign is long gone, but is that all we can expect?

Nkokonjeru has the three Cs, but that is not enough. For the people of Nkokonjeru to not only survive but prosper they need different people in the neighborhood. The doctor has to be a person in the neighborhood. The factory owner has to be a person in the neighborhood. The lawyer has to be a person in the neighborhood. God help me, even the tennis star could be a person in the neighborhood. The shop keeps are decent people, and then nuns are holy and even the police are cheerful, but this town needs more.

It had more once. There was one shining star to come from Nkokonjeru, a singer named Paul Kafeero, who was perhaps the most famous musician to ever come out of Uganda. His music and videos still play relentlessly around town. The themes of his songs, all of his songs, are girls and his fear of death. He complains that Ugandan women have more lust for chicken and chips than for men, and then explains that this is why h e likes white girls. Apparently, white girls don’t like chicken.

After a lifetime of singing about sex and death, he died of AIDS a few years ago. The resulting funeral crowds led to the first traffic jam in Nkokonjeru history. Perhaps, for once, the traffic cop was a person in the neighborhood, though somehow I doubt it. His grave, still lies not far from town. He is Elvis and Graceland, Morrison in Paris; he is the no longer a person in the neighborhood.

Still, I’ll take the dead pop star over a tennis star. I’d just really prefer to have a doctor in the neighborhood.

Tuesday, June 9, 2009

We've finally gotten a groove down and are making some progress on fighting our way through 200 interviews with SACCO members. We're up to around 80-something now and have set a strict goal of 10 a day. It doesn't sound like a lot, but trust me, it is.

We've also discovered that having one of us go into the field while the other does work in the office not only allows us to get multiple things done simultaneously, but that it actually makes the data gathering more efficient. Having two of us out with one interpreter is just slow. As a result, we have decided to digitize all of the account records. We see this as being helpful for two reasons. First, it will give us hard banking data that we can analyze at the end and will help us to confirm the accuracy of the findings from our interviews. Second, this should be a big help to SACCO. While their manual records are excellent and diligent, you can't beat electrons.

Monday, June 8, 2009

Bank Data

This is Gloria posting. 
Today Dan and I split up so that we can be doubly productive. He's doing field work right now and I'm taking a lunch break so that I can update everyone. Oh and I'm at the bank digitalizing all of their client data - maybe we can use the bank data to compare with the field data. 

We are a little behind on the interviews, but we are planning to split up with two interpreters and get 20-25 done (hopefully).

More updates later!

Saturday, June 6, 2009

Certain Threats to Validity


There are certain issues that every researcher confronts sooner or later. What do you do if you discover that your research threatens the health or well being of subjects? How do you deal with a breakdown in random selection? What happens if your data is corrupted?

Thankfully, most basic statistics and econometrics classes provide at least a cursory overview of how to address these questions. I do not recall, however, any instruction on how to deal with interview subjects who are drunk. It must have been in Chapter 23 of Introduction to Econometrics; the bootleg Chinese edition, which I purchased new for 90% off, only had the first 22 chapters. Really.

The issue of drunken subjects raises other questions. Does it makes a difference whether the subject got drunk on beer or, for example, hooch made from sugar cane and bananas and consumed out of gourd through a long straw? In a study of banking habits, such as the one I am conducting, is it relevant whether the subject does his banking while intoxicated?

Circumstance forced me to address these issues only two days into my stint as a researcher in the rural Ugandan town of Nkokonjeru. While this may appear to be an awfully short time into a field research stint to run into an obstacle, it was not even the first challenge I had encountered. The first, and more urgent problem, was my discovery that field research is deathly boring. When I say “deathly,” I do not mean “very.” I mean that it causes symptoms that are indistinguishable from those of African sleeping sickness: fatigue, lethargy, coma.

For each interview, statistical rigor demands that I ask each question the exact same, boring way.

What is your20highest level of education?

How much do you save each month?

How many boats or canoes do you own?

The last one always draws big laughs, at least. Nkokonjeru is 10 km from Lake Victoria, making it inconceivable to residents that anyone would squander money on seafaring.

After the third or fourth interview, even the charming response to that absurd question (convulsive laughter at disbelief that even a mzungu could ask something so stupid) had lost its entertainment value to me, and while I had not yet contemplated the ethics of interviewing drunk research subjects, the ethics of conducting interviews while drunk had become a legitimate query. It would help pass the time, and what threats to validity or biases could it possibly introduce?

After an extensive review of the threats to internal, external and construct validity posed by researcher intoxication, I rejected the idea as unprofessional, dangerous and, worst of all, not something I could write about in a publi shed essay. Thus, I resolved to go into the field clean and sober, save for any intoxicating effects generated by the classic cocktail of malarone and immodium.

Paul, one of the nine interview subjects on my second day in the field, however, had a different approach. His approach to research seemed to be that getting drunk and answering questions from any strange white man who might happen by was an outstanding idea. Ignatius, one of the founders of the credit union with which I work, my interpreter for the day and a leader in the town was initially reticent about going ahead with the interview.

“This guy is drunk,” he pointed out with a toothy grin on his face. Just days before Ignatius, a teetotaler, had explained to me that there was no drinking problem in Nkokonjeru.

“Let’s give it a try anyway,” I said going with my gut. My hope was that Paul’s drunkenness would work in our favor. In my experience people who have been drinking are more likely to tell the truth, are friendlier to strangers, and speak second languages more fluently. Besides, with Paul the standard five-minute Luganda introducti on had already stretched beyond 10 minutes as he repeatedly forgot that he had already greeted me, so I figured we might as well proceed.

I was not disappointed. In his boozy breath Paul confessed to things that none of the 54 other subjects we have interviewed thus far admitted. He doesn’t save money anymore, his wife doesn’t have shoes, and he staged the lunar landing. In vino veritas, I suppose.

Yet, it leaves me with questions. I am not inclined to discard Paul’s interview. His intoxication aside, there was no evidence that he was lying, and discarding subjects is a poor way to maintain a random sample. But it did make me wonder about all of the other people I’ve interviewed, the ones who assure me that they save every month and have all of their children in school. Are they telling me the actual truth or is the truth like light, refracted by the confounding mists of sobriety until it appears as what the mzungu wants to see?

A colleague of mine in another African country, a doctor, once told me that if he believed what his patients told him, not a single person in the country had ever sex without a 0Acondom. This left the 18% HIV prevalence to be explained by heroin and blood transfusions. What could explain the stunning fertility rate? Well, maybe it is just a nation of Jesuses, or, far more likely, his data, and mine, would have been better if every interview came after a few shots of the truth serum called moonshine.

I don’t think I’m going to get that proposal by the Internal Review Board though—something about ethics and harm to subjects. That is, of course, unless they’ve been drinking.